- SUPPORT & CONSULTING
For TCPOS, service means to see the whole business from a customer perspective, to grant a tailored, personalized system to suit the specific management needs of your individual business respecting schedules and the agreed budget. Our specialists support you in development and selection of the right solutions as base of a successful deployment. And in addition, we secure your long-term success through our support.
Our IT teams have many years of experience with different business models. We work in close cooperation with you to develop the appropriate solution so that the seamless migration from one system to the other is accomplished in your business while your operations can continue smoothly at any time.
For any technical issues, customers with valid maintenance contract may access to the call center in their own Country. Our support systems guarantees extremely quick response and resolution times.
TCPOS is able to support its customers with system implementation world-wide with project managers, POS experts, IT professionals and technicians. The TCPOS project manager will ensure your acceptance criteria for the implemented system are fully satisfied.
We invest most efforts in the maintenance of our applications. We provide to our customers regular system updates and improvements and maintain a very close link with the user community to react fast on new requirements.
TCPOS considers training as an integral part of the project. The training offer includes specific courses especially designed for the individual requirements of the customers and standard scheduled courses on TCPOS applications.