Convenience without waiting lines for the customers – more sales for restaurateurs: TCPOS, a leader in the Point of Sale sector for hospitality and retail trades, is revolutionizing the POS in quick-service restaurants with the Self-Ordering Kiosk, which is being introduced at the Igeho trade fair in Basel, 2017.
“Since the implementation of the Self-Service Kiosk, our clients have experienced an average increase in sales of 20 percent per transaction“, explains Christian Mattle, Managing Director of the TCPOS branch in the German-speaking part of Switzerland. “Customers have effortlessly accepted the user-friendly terminal as a practical alternative to standard POS systems and are coping with it well“, this has been Mattle’s experience of the existing installations, which have been in operation at leading fast food suppliers since May 2017.
The Self-Ordering Kiosk has a graphical, intuitive interface, which guides and supports the customer with his decisions, recommends additional items and gives specific information about products. The aim of the additional terminals is a better and friendlier environment without waiting lines in order to increase customer satisfaction. The multi-language support helps with the ease of operation. Products are presented in various languages allowing all customers to easily the visualize photos and understand descriptions.
The Kiosk increases brand recognition and improves the company image as the restaurant’s marketing department can adapt the interface specifically for customers in accordance with the restaurant’s corporate design.
In all areas of hospitality where time is a key factor, such as quick service restaurants, on train stations and in airports, the use of modern technologies helps to speed up and streamline sales and administrative processes. More convenience and less waiting time – this is what a better customer experience as part of a complete Customer Journey looks like.
TCPOS is presenting the “Self-Ordering Kiosk” from 18 – 22 November 2017 at Igeho in Basel, Hall 1.1, Stand B135.