- SUPPORT & CONSULTING
pursuant to articles 12 et seq. of the General Data Protection Regulation (EU)2016/679
Regulation (EU) 2016/679 («General Data Protection Regulation», hereinafter “GDPR”) provides safeguards for individuals (“data subjects”) with regard to the processing of their personal data. In compliance with the GDPR, TCPOS strives to ensure that the processing of data attributable to Data Subjects is based on the principles of lawfulness, fairness and transparency, as well as the protection of confidentiality and the rights of the data subject.
In compliance with the GDPR we hereby provide the required information about the processing of the personal data provided by you. As Data Controller, our organization will process your personal data with the utmost care in compliance with the GDPR, implementing effective operational procedures and processes in order to guarantee processing safeguards. For this purpose, using material and operational procedures to safeguard the collected data, we undertake to protect the information provided, in order to avoid unauthorized access and disclosure, maintain the accuracy of the data and guarantee its appropriate use.
Legal basis for data processing
The acceptance of the policy for the collection of personal data (even through cookies) and, therefore, the consent to the processing of such data, is necessary in order to browse the website. Therefore, the Data Controller provides information on categories of Data Subject’s personal data that are collected.
Like all websites, this website also uses log files to retain the information collected during visits by users in an automated manner. The following types of information may be collected:
The above information is processed automatically and collected in order to ensure the proper functioning of the website, as well as for statistical or security purposes.
For security reasons (anti-spam filters, firewall, virus detection), the data recorded automatically may also include such personal data as the IP address, which may be used in compliance with the relevant current legislation to block attempts to damage the website or other users or, in any case, to block other detrimental activities or crimes. Such data is never used to identify or profile the user, but solely to safeguard the website and its users.
As a consequence of normal use, the IT systems and software procedures dedicated to the functioning of this website acquire certain personal data whose transmission is inherent to the use of Internet communications protocols. This category of data includes:
Except as specified for the browsing data, the user is free to provide additional personal data, with respect to that indicated above, when registering with the website.
Failure to provide such data may make it impossible to obtain the requested information or to provide certain services and the browsing experience on the website might be compromised.
TCPOS confirms that your “sensitive” data is never collected.
How long your data will be kept / Data Retention
The personal data collected during the browsing session will be retained for the time needed to carry out the specified activities and, in any event, no longer than 26 months from the last visit of the website. Data provided voluntarily by the user will be retained for five (5) years from the last visit or until the Data Subject’s cancellation request.
Methods of processing
Pursuant to articles 12 et seq. of the GDPR, the personal data that you provide to us will be recorded, processed and retained on our hard-copy and electronic files, adopting adequate technical and organizational measures in order to safeguard that data. The processing consists in any operation or series of operations described in art. 4, point 2 of the GDPR. Personal data will be processed using suitable tools and procedures that guarantee security and confidentiality. Such processing may be carried out directly and/or via delegated third parties, using IT equipment or electronic instruments.
Transfer abroad of personal data
The data provided by you will be processed both in Switzerland and within the European Union. If during the contractual relationship your data is transferred to a non EU country (excluding Switzerland) or to an international organization, your rights under EU legislation will be guaranteed and you will be informed on a timely basis.
Purposes of processing of your personal data
The personal data of all users of the website may be used to:
In addition to the purposes described above, the personal data of users who register with the website will also be used for purposes connected with the services requested and, in particular, to:
Extent of knowledge of your data
The following categories of data processors or persons tasked with processing by our organization may become aware of your data:
Employees or consultants in general working in TCPOS offices and/or the marketing department
1. “What are cookies?” – Cookies are small text strings that the visited websites send to devices. They are stored and relayed once the user visits the website again. Cookies may perform different functions and have different features. Cookies can be used by the Data Controller as well as by Third Parties. Here below you will find all the information related to cookies used by the present website, together with the instructions that will help you manage your cookie preferences. For further information about cookies, please visit allaboutcookies.org or www.youronlinechoices.eu .
2. Technical cookies not requiring consent – Our website is using technical cookies to perform activities strictly necessary for the functioning of the website and for the provision of the service; to optimize website functions; to collect aggregate and anonymized information (without any storage or IP address identification, i.e. Google Analytics) to enhance the user experience and the performances of our website. In particular:
Technical cookies do not require the consent of the user and are installed automatically following the user’s access to the website.
In addition, when browsing TCPOS website, users may be redirected to functions on other websites that also use their specific cookies, such as:
3. Other cookies that require consent – All cookies different from the technical cookies are installed/activated only after the user’s express consent, to be given upon first access to the website. The consent may be expressed in a general manner, by interacting with cookie banners. Your consent will be registered for future website accesses. Users have the right to revoke their consent at any time by changing the cookies preferences on this web page.
Through this website we also install “Third-Party” cookies. Here below we supply you with some instructions and a link to Third Parties’ privacy policies together with consent forms. By continuing to visit this website or by closing the pop-up you automatically give your consent to the use of technical cookies
A. Social network cookies, used to share contents on social media, such as:
Despite your cookie preferences, when you access our social media pages while logged in with your Account, you will be subject to the Terms and Conditions of use of the social media platform you are accessing. This means that TCPOS cannot exercise any control over how those platforms manage your data. Despite this, TCPOS does however benefit from statistical and marketing services offered by such platforms. For instance, if you access our social media pages while logged in with your account, the social media will share some of your profile information with our website. If you do not wish to have your information processed by the platform and/or shared with us, please log out of your Account before accessing TCPOS’ page.
B. Retargeting & Advertising cookies:
Used to send to the user advertising messages in line with the user’s online navigation preferences (OBA).
4. How to deactivate cookies – Most browsers (Internet Explorer, Firefox, Chrome, etc.) are configured to accept cookies. The cookies stored on the hard disk of your device can however be deleted and, in addition, it is possible to deactivate cookies by following the instructions provided by the browsers at the links below:
Communication and transfer
Our organization may communicate externally the data provided by you upon registration, making it known to one or more specific parties, in order to fulfil all required legal and/or contractual obligations. In particular, your data may be communicated to:
We will not transfer your data except for the purposes for which you provided your consent, i.e. we will not make it known to unspecified subjects, or make it available for use or consultation.
Trust and confidentiality
We recognize the importance of the trust shown by data subjects who consent to the processing of their personal data and, therefore, we undertake not to sell, hire or rent such personal information to others.
Rights pursuant to arts. 15 et seq. GDPR
Pursuant to art. 15 et seq. GDPR, you are entitled to obtain confirmation of whether or not your personal data has been processed, even if the results have not yet been recorded. You are entitled to access your personal data and to request its correction, deletion or restriction, as well as to object, in whole or in part, to the processing carried out.
You are entitled to obtain access to the following information from the Data Controller:
If the data is transferred to another country or to an international organization, you are entitled to be informed about the existence of adequate guarantees pursuant to art. 46 GDPR.
To exercise these rights please contact:
In case of any infringement of your rights you can appeal to the competent Data Protection Authority.
Identification and contact details
Data Controller : The Data Controller is TCPOS SA, with registered offices at Centro Galleria 2 – Via Cantonale 2c, 6928 Manno – Switzerland, phone: +41 (0)91 604 2043 e-mail: firstname.lastname@example.org
DPO: Data Protection Officer, phone: +39 0371 5943191, fax: +39 0371 594 3095, e-mail: email@example.com
Data Processors: TCPOS has appointed QMI INTERACTIVE, Via Mellerio, 3, 20123 Milano, Italy, Phone +39 02 3650 5037, Fax +39 02 8738 3847 as Data Processor for the above purposes.
Representative in the territory of the State: Pursuant to art. 2.3 and 27 of the GDPR, TCPOS SA, as part of the Zucchetti Group, has appointed as its representative in the European Union the company ZUCCHETTI SPA with registered offices at via Solferino 1, 26900, Lodi – Italy, phone: +39 0371 5942195.
Processing without the need for consent from the data subject
Even without your consent, this organization is entitled to process your personal data should it be necessary in order to:
Furthermore, your express consent is not required when the processing:
We will make sure this policy is always up-to-date so we strongly encourage you to review our Policy Updates and familiarize yourself with all the changes that are being made.
Last Update: 24.05.2018