Zucchetti, the leading Italian software house, is taking part in CEBIT, the most important European exhibition for the digital market, taking place in Hannover from 11th to 15th June 2018, with the goal of further increasing its penetration in the international market, which generated 20% of the €466 Mln turnover of 2017. The company, founded in 1978, has just celebrated its 40th anniversary, exceeding 150.000 customers, which are managed thanks to a network of 1,100 partners, of which 200 operating in more than 50 countries. The group’s employees are more than 3,800: the majority of them are located in Italy, but Zucchetti also has a direct presence in Austria, Brazil, Bulgaria, France, Romania, Spain and Switzerland.
“Zucchetti’s solutions can compete against all the major global IT players, in terms of innovation and functional richness – stated Enrico Itri, managing director of Zucchetti’s “Worldwide Business Operations” division. – Moreover, we offer our customers the advantage of relying on a unique vendor for any technological need, from ERP to workforce management, to CRM and service management solutions, e-commerce, advanced iCore POS solutions, access control and time & attendance software and hardware systems. We know that Cebit is an important event, especially for German companies, to which we want to show how valid “Made in Italy” is, even in the technological field.”
Germany itself is, in fact, the focus of our international expansion strategies, as shown by the investments made by Zucchetti GmbH, the subsidiary located in Völklingen, in the Saarbrücken district, that has now become the point of reference for the group’s offer dedicated to the German market. “We are heavily investing in terms of resources – clarified Dirk Schwindling, CEO of Zucchetti Gmbh – because we have many ERP, HR and POS clients that need to be managed directly, such as Autogrill, Bialetti, Calzedonia, Eataly, Poltrona Frau, Toyota, Vodafone. The number of customers is projected to grow thanks to the recent acquisition of ReWa Soft GmbH, a company specialized in the wholesaling and retail sector, that already has over 400 installations in Austria, Germany and Switzerland.”
The detailed international offer that Zucchetti is presenting at Cebit (Hall 17, Stand E06) can be found below. It is a global and integrated offer, specifically designed for the foreign market, able to cover different application areas thanks to the synergies among Zucchetti Group’s companies.
ERP solutions for big enterprises
Mago is the perfect ERP software for big companies with an international approach. Its functionalities extend to all business areas, allowing an advanced management of the administrative, logistics and production cycles. Moreover, it guarantees the management of activities performed by third parties and offers effective analytical and reporting tools. Mago is therefore the ideal solution for both commercial and production companies, with ten or more employees.
Human Capital Management
HR Infinity is the software suite specifically designed to satisfy companies’ needs in terms of HR administration, management and organization: payroll, access control, time & attendance tracking, talent management, workforce management (work shift scheduling, job costing), open budget & cost, alongside with travel & fleet management (travel booking and expense reports, corporate car fleet management). The employee self-service HR Portal and a unique database for all applications allow companies to optimize and centralize all communication processes between their employees and the HR department.
POS solutions for Hospitality and Retail
For the management of restaurants, hotels, entertainment venues, retail and travel retail, Zucchetti designed systems capable of managing each aspect of the point of the sale. TCPOS’ omni-functional solutions speed up not only the cash register processes, fully accepting the most modern cashless, contactless and mobile payment solutions, that allow customers to use their smartphone like a digital wallet, but also every aspect of corporate management, reducing waiting time and increasing staff’s productivity.
Service management, multichannel interaction, lead management and business automation
HelpdeskAdvanced10 is the software solution for the automated governance of Service Desk processes. Thanks to the automatisms and the high configurability of IT and Business processes, the solution optimizes the time needed to solve requests, thus reducing management costs.
Braininteractive manages the interaction and touch points personalizing communication flows based on the type of user and communication channel used, improving the customer experience and increasing business opportunities.
Engagent is the innovative solution for customer interaction that provides virtual assistance thanks to an Artificial Intelligent (AI) system and a BOT, offering a proactive dialogue and a completely self-service and real time experience.