- SUPPORT & CONSULTING
For TCPOS, service means to first seek to listen and fully understand our customer’s business and the specific opportunities and pain points that they face. Our dedicated team then analyse and recommend how to address and what solutions and features are considerations for the customer. TCPOS is motivated to provide a tailored solution for the immediate opportunity and considering the long-term vision of the POS solution, while respecting budgets and timelines. Our POS solution specialists support you through the development and deployment process to ensure immediate returns are realized and long-term success for the business can be achieved.
Our services partners, project managers and development teams have many years of retail and hospitality experience with different levels project sizes. We take a very collaborative approach when migrating from one system to another, or implementing new changes to the existing POS system. Our goal is to ensure a smooth and seamless project delivery while making the project successful, fun and rewarding for all stakeholders.
It is important that all customers have the right support and maintenance contract tailored to your specific needs. This allows any technical issues can be guaranteed to be addressed by your designated TCPOS local support group. We strive for quick response times and successful resolution to all incidences reported.
TCPOS is able to support its customers with system implementation world-wide with project managers, POS experts, IT professionals and technicians. The TCPOS project manager will ensure your acceptance criteria for the implemented system are fully satisfied.
At TCPOS, we invest significant resources and effort in the maintenance and updates to our POS solution platform. We provide regular system updates, improvements and bug fixes. We maintain a very close relationship with our user and partner community providing frequent communication and accept feedback to ensure that our products meet the market demands, competitiveness and required technology adoptions for our customers.
TCPOS considers training an integral part of our relationship with our customers and partners to ensure they are aware of the latest capabilities and the best practice for leveraging the functionality in your business and markets you serve. Our training includes courses specifically designed for the individual requirements of the customers and partners, along with frequently scheduled webinars, newsletters, case studies and on-site courses on TCPOS solution.