User Support

Direct connection via hotline

For any technical issues, customers with valid maintenance contract may access to the call center in their own Country. TCPOS support staff is available to our customers in Italy, Germany and Switzerland. Through our business partners we provide those services also in UK, France, Portugal, Poland, Austria, the Netherlands and Slovenia.

Second and Third-Level Support

Furthermore we run a central support organization for 2nd and 3rd level. Technical experts of proven experience provide assistance in English, German, French and Italian.  

Our support systems leverage various procedures: Incident tracking and workflow based prioritization and escalation to higher support levels; all three systems guarantees extremely quick response and resolution times. Service times of the helpdesk are tailored to each customer's specific business needs.

Hardware support

Substitution and repair of faulty components, change and update of the server and peripheral devices conform to the client’s requests and to the priority defined operative bonds.
Moreover, the different fiscal devices conform to the specific rules in force in the various countries, can be subject to maintenance.

Software Support

Remote assistance on the software using remote access tools to client installations if authorized. This procedure leverages the resolution process, gives the opportunity to assist and guide the user and resolve software issues in an efficient way.