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| Help Desk Services
We provide call centre access for all customers with a valid maintenance contract to resolve technical issues in their own Country. Our support staff is available to our customers in Italy, Germany and Switzerland. Through our business partners we provide those services also in UK, France, Portugal, Poland, Austria, the Netherlands and Slovenia. Furthermore we run a central support organisation for 2nd and 3rd level. Technical experts of proven experience provide assistance in English, German, French and Italian. Our support systems leverage various procedures: Incident tracking and workflow based prioritisation and escalation to higher support levels; all thee systems guarantees extremely quick response and resolution times. Service times of the helpdesk are tailored to each customer's specific business needs. Substitution and repair of faulty components, also change and update of the server and peripheral devices conform to the client’s requests and to the priority defined operative bonds. Moreover, the different fiscal devices conform to the specific rules in force in the various countries, can be subject to maintenance. Remote assistance on the software using remote access tools to client installations if authorized. This procedure leverages the resolution process, gives the opportunity to assist and guide the user and resolve software issues in an efficient way. |
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